Privacy Policy
At Perth Physio Precinct, we respect your privacy and take care to protect your personal information. This policy explains what information we collect, why we need it and how we handle it when you visit our website or receive care at our clinic.
What Information We Collect
Depending on your interactions with us, we may collect:
- Personal details, such as your name, date of birth, address, phone number and email address.
- Health information, including your medical history, symptoms, assessment findings, clinical notes, treatment records and referrals.
- Billing and claim information, including payment details and relevant Medicare, private health insurance, DVA, workers' compensation or motor vehicle accident claim information.
- Website enquiries, including information you provide through our contact forms, email or other communications.
- Website usage information, such as technical information or cookies, where these are collected by our website or the services it uses.
We generally collect information directly from you. Where appropriate and permitted, we may also receive relevant information from your GP, other treating practitioners, insurers or authorised representatives.
How We Use Your Information
We use your information to:
- Provide appropriate physiotherapy, sports physiotherapy, Clinical Pilates, supervised exercise and remedial massage services.
- Manage appointments, treatment and clinical records.
- Communicate with you about your care.
- Process payments, health fund claims, Medicare rebates and relevant insurance or third-party billing.
- Prepare reports and communicate with other relevant parties where authorised or otherwise permitted by law.
- Respond to enquiries and manage the day-to-day operation of our clinic.
Providing certain information may be necessary for us to deliver your care or process a claim. If you choose not to provide information we reasonably need, we may be unable to provide the relevant service or complete the requested transaction.
When We Share Your Information
We treat your personal and health information confidentially. Where necessary and authorised or otherwise permitted by law, relevant information may be shared with your GP or other treating practitioners, private health funds, Medicare, insurers, rehabilitation providers and other parties involved in your care or claim.
We may also use service providers to help us manage appointments, clinical records, payments, communications, website hosting and other clinic operations.
We only use or disclose information for appropriate purposes and take reasonable steps to protect it.
How We Protect Your Information
We take reasonable steps to protect your information from loss, misuse and unauthorised access or disclosure. This includes appropriate security measures for our records and the systems we use to operate the clinic.
We keep records for as long as required for clinical, legal and business purposes. When information is no longer required and we are permitted to dispose of it, we take reasonable steps to securely destroy or de-identify it.
Accessing or Correcting Your Information
You can contact us to request access to the personal or health information we hold about you, or to ask us to correct information that is inaccurate or out of date.
We may need to confirm your identity before providing access or making changes. Requests are handled in accordance with applicable privacy requirements.
Website Cookies and External Links
Our website or the services used to operate it may use cookies or similar technologies to support website functionality or understand website traffic, depending on the tools enabled.
Our website may also contain links to external websites. These websites operate independently, and we are not responsible for their content or privacy practices. We encourage you to review their privacy policies when visiting them.
Privacy Questions or Complaints
If you have a question or concern about how we handle your information, please contact us. We will review your concern and respond within a reasonable period.
If your concern is not resolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au/
Changes to This Policy
We may update this policy from time to time to reflect changes to our services, systems or privacy requirements. The latest version will be available on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us.
Perth Physio Precinct
17/513 Hay Street, Subiaco WA 6008
Phone: 08 6234 8331
